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JobTestPrep CEB’s SHL-Style PrepPacks™

Getting through the Nationwide hiring process is harder than in the past due to increased reliance on CEB’s SHL testing. Our PrepPack™ has been specially designed to walk you through everything you need to know to outscore your competitors.

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Nationwide Pre-Hire Process

JobTestPrep will help you fully prepare for your upcoming Nationwide hire process. To help get you started, let’s look at the hiring process for the customer service representative position. This should help give you a feel for what to expect during your interview and hiring process.


Customer Service Representative Interview:

      • Online ApplicationThe online application is straightforward and simple and will include uploading your CV and other useful information to help the company consider your candidacy.
      • Phone IntroductionAfter filling out the online application, a representative will you for a 5 minute phone chat to briefly review your CV and to ensure you are both interested and understand the full nature of the position.
      • Face to Face Interview :In the next stage you will be invited for a sit down with the branch manager. The interview will include a broad range of questioning in rapid form and a roleplay scenario concerning financial matters.


Customer Service Representative Interview Questions

      • Why do you want to work with our firm?
      • Are you able to personalize customer service and how so?
      • Do you get overwhelmed with deadlines?
      • How would you help ensure that product X is right for customer Y?

Nationwide Pre-Hire Exams

The company is known for using CEB’s SHL to ensure the value of their candidates. Here are some tests you should look out for

Verify Numerical Reasoning Test

This test examines your ability to make correct decisions or inferences based on numerical or statistical data. The test consists of 18 questions divided into 6 sets. Each set contains 3 questions, related to a certain table or chart. Overall, the questions on the test become progressively more difficult. The time limit is 25 minutes to complete the test, though most of the people answer all questions within 18 minutes or less.

CEB’s SHL Verbal Reasoning Test

Verbal reasoning test measures the candidate ability to fully comprehend written passages. The passages are harder than most reading comprehension passages, and many time the questions cannot be answered without deduction, inference, and logical understanding. There are 10 passages and 30 arguments in the test, each of them the candidate needs to determine if they are True, False, or that he Cannot Say. For the 30 questions the candidate has 19 minutes. Practicing this test will improve the candidate reading abilities and his deduction skills.

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