About Royal Mail

Following a good performance on the Royal Mail aptitude tests, recruitment for many roles at Royal Mail, including the graduate scheme, have an assessment centre as the final stage in the application process. There are a variety of possible activities and what you will encounter depends on the role you are applying for. Your correspondence with Royal Mail’s recruitment team should tell you what is included in your assessment centre. This page reviews many of the common activities along with advice on how you can best prepare yourself.

The Royal Mail assessment centre may include:

Royal Mail Graduate Scheme Logistics Management Trainee Scheme
Case Study - Group Discussion and Individual Case Study - Group Discussion and Individual
Written Exercise Written Exercise
Presentation Group Exercise
Group Exercise Role Play
Interview Interview

Royal Mail Case Study

The case study at the Royal Mail assessment centre is done is two stages: a group discussion and an individual written exercise.

In the group discussion, you are put into groups of three applicants and given a packet of information to review. This information is related to the post office service so you may, for example, be given a brief about how best to deal with high postal traffic in the holiday season.

In the individual written exercise, you must use the same information and continue working through the case study. For the graduate scheme, once you have developed a full business plan, your task is to create a presentation which explains your ideas to the assessors in the a clear and creative way.

Depending on the role you have applied for, you may also need to take part in a second group exercise, which focuses more on your team working skills and requires you to create something together with the other applicants in your group. For example, you may be asked to draw a combined picture of a landscape. This isn’t a test of how well you can draw; it is about how well you can deal with a team. There is only one big piece of paper and you have to show your ability to do your bit as well as making space for others. Find out more with the JobTestPrep group exercise guide.


Royal Mail Role Play Exercise

In this section of the assessment centre day, you will be given a brief containing information relating to your chosen field. For example, if you have chosen the management scheme you may be asked to participate in a role play where you have to deal with a customer whose package has got lost in the post. You have to demonstrate your ability to empathise with the customer, showing that you care about the package and use the information in the brief to answer their queries and complaints. This is with one assessor who will act as the customer.


Royal Mail Interview

All Royal Mail applicants have a personal interview which lasts approximately one hour. It is mainly competency based but it also includes some technical and possibly brainteaser questions. When answering these questions it is important to try and incorporate the key competencies for your chosen programme. This shows that you have the skills that they want and also the desire and motivation to succeed.

Example Royal Mail interview questions are:

  • Why do you want to work for Royal Mail?
  • Why have you chosen this particular programme?
  • Can you tell me about a time when you were acting as a leader? How did you do it?
  • Tell me about a time when you had to meet a deadline.
  • Do you have any past experiences that would help you in this role?
  • If I were to cut you open what three words would come out?
  • Can you tell me about a time you worked as part of a team?

It is important to try and be relaxed and confidant throughout this interview and our free guide to interviews PDF can give you some pointers on how to do so. Looking for more in-depth preparation? Practice with JobTesPrep's interview preparation package.


Prepare for Royal Mail

With the right preparation under your belt for the Royal Mail aptitude tests and assessment centre, you are on the right path to receiving that job offer. Throughout the recruitment process, make sure you have a clear idea of what the position you are applying for entails and why it’s the right job for you. A good performance in the assessments and confidence in the interviews is your key to success.