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About BT

BT employ over 73,000 people in the UK in a wide range of telecommunications based professions. Entry routes such as BT internships, BT graduates and apprenticeships (BT4me) are offered in two main areas: business and technology. In addition, BT recruit engineers directly to BT Openreach. BT recruitment processes vary across entry routes, although the BT business review exercise is a common feature to all. Read more to find out about the BT assessments you may come across.


BT Openreach Jobs

Openreach is a subsidiary of BT with responsibility for the UK’s fiber network. This is the company that provides many different communication companies with vital infrastructure such as telephone cables and the like. Openreach are still in the middle of a large engineers recruitment drive. The application process contains the same assessments as the rest of BT recruitment. The information on these pages is relevant to BT Openreach candidates.


BT Application Form

After creating your profile you need to complete the rest of the application form. If you are applying to one of the British Telecom graduate schemes this is a fairly long process with BT saying that this will take you between two and three hours to complete. Apart from the requirement to fill in all your educational details, you need to upload your CV. When crafting your CV, it is important to try to fit it in with the key values of the company. These are:

  • Communication: You need to be able to deal with your colleagues in a productive way.
  • Creativity: Showing your skills to help create new products.
  • Enthusiasm: Showing you are eager to help.
  • Integrity: Demonstrating honesty and ensuring you deliver on time.
  • Leadership: Leading teams and supporting key decisions.
  • Multitasking: Co-ordinating and prioritising to manage various aspects of work.
  • Team Spirit: The ability to work with everyone.

As well as the CV upload, there are some competency questions that you need to answer in order to progress to the next stage of the recruitment process. You are given a 300 word limit to answer each of these questions and you have to try to incorporate the key values into your answers. The questions include the following:

  • Provide an example of when you worked with others to achieve an improvement, efficiency or better way of working?
  • Describe a time when you turned a negative customer experience into a positive one. What was the outcome?
  • Provide an example of when you worked with others to overcome a difficult challenge?
  • Why have you chosen to apply for BT?

As well as these questions, you are also given the opportunity to let BT know of anything that could help your application. This is an open ended question with an opportunity to help you stand out from the crowd. 


BT Online Tests

The stream that you are applying for determines which set of psychometric tests you will take. The following are the most popular tests given to graduates for almost all streams.

BT Numerical Reasoning Test

If you are applying for other streams, you will be asked to complete a Kenexa numerical reasoning test. On this test, you are presented with numerical data in the form of tables and graphs. Using percentages, ratios, and other numerical skills, you must answer the multiple-choice questions to find the correct answer. 

BT Technical Test

The technical aptitude test is a combination of questions that assess your mechanical, spatial, and diagrammatic reasoning skills. Mechanical reasoning tests assess your ability to understand the basic concepts of Newtonian mechanics and electricity, similar to concepts covered at GSCE level physics. You have to determine the actions and reactions of gears, levers, and pulleys—among other items—in order to work out the correct conclusion. 

Spatial reasoning questions present you with a number of different items in either 2D or 3D, and you must imagine these items as either folded or unfolded. For example, you may be presented with a cube with various parts shaded a certain way. You have to envisage this cube as if it were unfolded and select the answer that matches.

On the diagrammatic test, you are presented with a selection of matrices that have a particular logical pattern running through them. You must identify the pattern and use it to deduce the next matrix in the series.


BT Telephone or Video Interview

If you come through the BT psychometric tests successfully you will be invited to participate in a BT telephone interview. There are in fact two different interviews that you can face at this stage depending on the role you are applying for. You can either face the telephone interview or a similar interview via Skype, generally for those applying to a technical graduate scheme. The BT telephone interview is generally not the most serious interview lasting in reality only 20 minutes. The first five minutes of the interview are dedicated to putting you at ease, thus enabling you to answer the questions in the best possible manner. As well as this, the last five minutes of the interview are given to you to ask any questions about BT. This leaves you a reality of only 20 minutes for the actual interview.

This interview is aimed at finding out if you have a genuine interest in the company with questions being both motivation and skills based.

Some BT telephone and Skype based interview questions include:

  • Why do you want to work for BT?
  • Why have you chosen to apply for this particular scheme?
  • What skills do you have that make you suitable for this role?
  • How good are your customer facing skills?
  • Are you good at multitasking?
  • Tell me about a time you motivated yourself to do something that you wanted.
  • What do you know about BT?
  • Tell me about a time you improved a process.

There are also a number of questions concerning the BT graduate scheme you have entered. For example, if you have applied for a role in the technology scheme you may be asked: What is the software development cycle?

To fully prepare for the interview ensure you have done your research on the company, what it does, how it does it as well as the latest news headlines involving BT. Moreover, ensure you are fully cognisant of every facet of your application form, what you wrote and how you wrote it. This will be assessed and if what you wrote isn’t what comes across in the interview you will not come through this stage. In order to give yourself the best chance of success, check out JobTestPrep's interview preparation package.