In-Tray Examples and Tips
Learn more about the in-tray exercises. Here we provide examples of questions similar to our online in-tray practice, together with important tips and guidance.
In-tray exercises usually include the following question types:
|In-Tray Practice |
Practice in-tray and e-tray concepts online. Learn about tasks prioritization and decision making.
- Multiple choice - choose the best answer from a set of optional answers, or rank answers according to priority for action.
- Written tasks - you are asked to respond to a question by letter or email. This could be a short response email, or an answer setting out your professional opinion regarding a matter of top importance, such as strategic decisions, market analysis, cutting the HR training budget, etc.
In-Tray Pack ExamplesIn the examples below we look at samples from two different types of in-tray question. Our practice pack contains more of both styles.
Example One:You are assigned the role of president of a pharmaceutical company, with the following question to answer:
You received an invitation to a conference on innovative treatment for obesity on 15th December, will you be attending?
- I shall inform Paul that I will only attend the panel and discussion.
- I shall inform Paul that I will be sending Dana instead.
- I will confirm my attendance.
The skills assessed in this question are: time management of different aspects of your weekly schedule; handling of internal politics; delegation of authority; setting priorities, and more.
Example Two:In this example task you are asked to respond to by writing a letter:
Assuming we do enter the field, do you recommend that we develop a new medical product in the G.O.N labs or do you prefer to form a strategic alliance with N.V.Y?
Important tips for in tray and e tray exercisesPrior to doing an in tray exercise it is vital you have a brief look through the documents given, including the organisational chart. This will give you an overview of the organisation, a feel for the inter-personal relationships, politics and the issues you have to consider before deciding on the appropriate method to handle each document.
Points to consider:
- Does the document require your personal attention,or can it be delegated to a member of staff? If so, who should it be delegated to?
- Does the document require immediate attention or can it be postponed and until when?
- Does the document concern the entire organisation or is it a personal matter?
- What is the deadline for this task? Does it depend on the completion of other tasks? Does it clash with any other tasks?
- Does the task involve an important member of the organisation?
- How important is the task?
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