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Avia, SHL Test specialist at JobTestPrep.
Have a question? Contact me at: ask_the_team@jobtestprep.co.ukThe SHL SJT has two versions – Graduates and Managerial.
Though different in length, both Graduate and Management SHL Situational Judgment tests contain various workplace-based scenarios and a number of responses.
You will be asked to rate the effectiveness of each of the responses on a 5-level scale ranging from highly undesirable to highly desirable.
Below we provide two sample questions, one for SJT Graduate and one for SJT Management.
You've been working in the same place for the past three years and have managed to work your way up. Lately, you have been feeling you have reached your potential in the company, so you pursue options for advancing your career in other companies. You are now in negotiations for a new position.
Response #1: Since the rumour is out, confirm your intention to anyone who asks if you are in the midst of negotiations for a new position.
Response #2: Because the rumour is out, you update your manager and only him about your intention to leave. Since you are still an employee there, you keep working normally.
Response #3: Since the rumour is out, and you will probably leave, you invest a little less in your work and more in attaining the new position.
Response #4: Since it is only a rumour, you update no one until you hand in your notice. Nothing has been decided yet.
Response #5: Inform your manager about your intentions to leave but deny this to anyone else who asks, as your resignation has not been confirmed yet.
You have been appointed manager of a customer service department in a large bank. You have been told by your superiors that the last manager of this department was laid off due to a sharp decrease in customer satisfaction. There was also a decline in employee discipline in the department. Nevertheless, no one knows what caused the problem. You know that you were brought in to change these irregularities.
Rate how effective you think each action would be. Each rating can be used more than once (Index: 1= Very Effective; 2= Somewhat Effective; 3= neither effective nor Ineffective; 4=Somewhat Ineffective; 5= Very ineffective)
Response #1: First, speak to your employees and tell them that changes are about to be made. Then, investigate working methods and personnel issues in the department until you reach the root of the problem.
Response #2: Assemble your new employees and make immediate changes that may increase customer satisfaction. You want your employees to understand that you intend to make modifications and, if needed, make additional changes later.
Response #3: Assemble your employees and ask them what they think caused the decrease in customer satisfaction and the department's discipline. Make changes once you feel you know something about the causes of the problems.
Response #4: Find out who the disobedient employees are and replace them, in the hope this will solve both problems.
Response #5: Assemble your new employees and tell them that you want the department to be the best customer service department in the bank a year from now.
How to Prepare for Your SHL SJT?
With JobTestPrep's PrepPack, you will be acquainted with the Situational judgment test format and questioning, including the styles and concepts seen on SHL assessments, and gain a better understanding of the management skills and competencies organizations are looking for in their employees. The PrepPack also provides preparation for the Administrative SJT and the Customer Service/Sales SJT.