DHL Assessment Centre and Graduate Scheme Preparation

With a global network of over 220 countries and employing more than 275,000 employees worldwide, DHL is the largest logistics and international mail service in the world. With only 40 graduate positions up for grabs, DHL has incorporated a rigorous application process to make sure that only the best candidates get the job. Find out about the process and how we here at JobTestPrep can help you overcome the somewhat formidable obstacles.
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The DHL Graduate Scheme

One of the nicest things in the DHL graduate program is the fact that at the end of the one to two year course you will be offered a permanent job at the company. This applies to other positions as well, namely, once you have a foot in the door, you are more than likely to be able to keep it there. As competition for positions is high, the DHL graduate scheme may close earlier than the original cut-off date. Therefore, make sure that you get your application in early to avoid disappointment.

The DHL Application Process

The application process has a number of different steps and we will go through each on them in order. They are:

The first step of the application process is filling in the application form. This application form gives you the ability of uploading both your CV and a cover letter pertinent to the application itself. Each of these applications is reviewed thus making this stage of the process a chance for you to distance yourself from the crowd. When writing your cover letter, don't use a generic one as this is something that puts the hirer off from the start. Rather, carefully read the job description and tailor your letter to fit in with the competencies required. As well as the specific abilities and skills that you need to possess for the position, there are a number of key competencies and values that DHL expect all its workers to have. These are:

  • Quality
  • Customer success
  • Openness
  • The ability to act according to clear priorities
  • To accept social responsibility
  • Integrity

Moreover, DHL use a set of values known as the Employer Value Proposition. The EVP is used to define the DHL employer brand identity. It comprises three elements which are:

  • Growth: DHL wants its employees to develop and grow both professionally and personally as well.
  • Impact: DHL encourages all employees to come up with suggestions that could help the company.
  • Pride: The employees of DHL are given the opportunity to act as part of a huge organisation that is making a real contribution to world of logistics.

It is important to bear all of these skills and goals in mind throughout the entire job application process as you will need to demonstrate these skills many different times in different situations. The more of these ideas that you can incorporate into your cover letter the better chance you have of getting through to the next stage.

DHL Aptitude Tests

If you have been selected for the next stage of the DHL application process you will receive an email inviting you to take the DHL aptitude tests. These tests are designed by SHL specifically for DHL. There are four types of tests that you can receive depending on the position you have applied for.

DHL Situational Judgement Test (SJT) – In this test you are given a passage describing an event that you have responsibility for. You are presented with a problem and given a number of different options how to deal with the problem. You have to choose the option that you are most likely to do. For more information and practise on SJT’s click here.

DHL Logical Reasoning Test – These are in a sense non-verbal reasoning tests. They normally take the form of diagrammatical reasoning tests and are widely used among employers. For more information click here.

DHL Numerical Reasoning Test – These tests are used to assess your ability to identify trends and relationships between different pieces of data. You will be presented with a number of tables, graphs, and other numerical data which you will have to evaluate and choose the correct answer from four different options. For more information click here.

DHL Verbal Test – This is a test of your English language capabilities. You will be presented with a series of sentences and you will have to fill in the blank space with one of five different possibilities. For more information click here.

For those in the UK operations and industrial placement program you will receive both an SJT as well as a logical reasoning test. However, those in the finance and procurement programmes will receive a verbal test and a numerical reasoning test. If you do well enough in the DHL aptitude tests you will be invited to take part in the next stage of the recruitment process, the DHL telephone interview.

DHL Telephone Interview

If you have done well enough in the online tests you will be sent an email within five working days informing you to choose a slot for a DHL telephone interview. This DHL interview is not given to all candidates and some with move forward straight to the DHL assessment centre. With regards to this interview however, it is a motivational and competency interview assessing why you want to work for DHL and why you think you are qualified to fulfil the role. Some popular DHL interview questions are:

  • Give me an example of when you disagreed with a supervisor and how you handled it?
  • Describe yourself in three words?
  • How do you handle pressure?

Make sure to try and incorporate the key competencies and values that are listed above. At JobTestPrep we have developed a great Skype interview service giving you a real chance to make sure that when push comes to shove, you are fully prepared.

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The DHL Assessment Centre

Even before you attend the DHL assessment day, you will be asked to complete a personality test to see how you will fit into the team. Although this isn't officially used as part of the assessment process, it will be used to see if you will fit into other members of the team which may impact your possibility of employment. Make sure you find out how you can show them what they want to know here.

There will be three different DHL assessment tests: A group activity, a short presentation, and a further interview.

For the DHL group activity you will be given a brief relating to the company and given a problem which you have to discuss with the other candidates. When joining in the discussion it is important to remember the key values of DHL mentioned above and try to include them in your points. For more information on group activities click here.

In the presentation exercise you are normally given a set of areas DHL deal with. You are asked to pick two and explain why you think that in these areas DHL isn't performing well enough. You will have to prepare a five minute presentation to two assessors. For information on dealing with this exercise click here.

Finally you will have a further interview. This is a longer interview than the DHL telephone interview and apart from having motivational and competency questions will also contain skill based questions relevant to your job application.

If you prepare well and make sure you have done the correct practise you will be able to show DHL your best. Good luck!

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