Admiral has long been voted one of the best workplaces in the UK, and competition for the various recruitment levels is high. As well as the Admiral graduate scheme, there are jobs in the contact centre, business support, and legal services. In this article we provide information about the recruitment process for contact centre roles as well as providing you with valuable resources.
The stages of the Admiral Contact Centre recruitment process are outlined below:
The first stage of any recruitment process is to fill in the application form. The Admiral application form is fairly standard, with guided questions to ensure that you give them the information they are looking for. One of the trickiest questions on the form asks why you want to work for Admiral; for this, think about how you heard about the role in the first place and why you decided to apply to their company.
After filling in the online application form to the satisfaction of the Admiral group, you will be invited to take part in the Admiral telephone interview. This interview doubles as an opportunity to assess your phone manner (an integral part of your role in the contact centre). The interview is about half an hour in length and in it you will be asked about your previous qualifications as well as some motivational questions. Therefore, make sure you know your way round your CV and application form, as this is where many applicants fail. Moreover, try to show your motivation as to why you want to work for the company. This means that if you get asked to describe what the company does, don’t answer a three word answer such as: You sell insurance. They want to hear about how good their company is and all the different insurance solutions they offer. Use examples from your previous experience to answer the motivational questions, and use the STAR method (Situation, Task, Action and Result) to organise your answer as it will make sure you cover all the important points of your example.
Taking a telephone interview can be tricky as you can’t see your interviewer, and you only have one chance to get it right. Prepare for your telephone interview with JobTestPrep’s Skype based interviews to ensure that you are prepared.
If you did well on the Admiral telephone interview, then you will be invited to the Admiral assessment centre. This is a half day (three hour) assessment centre, where between 10 to 15 applicants are tested on their skills. The assessment centre contains a whole range of tests and you will need to prepare for each one individually to ensure that you perform your best. You are assessed throughout the day, including the times when you do not have a formal assessment. Pay attention to the day introduction and presentation as you may be tested on the information later in the day.
Admiral assessment day tests may vary between jobs, but they will usually include an aptitude test and group exercise.
The first order of business at the Admiral assessment day is a presentation by one of the HR team members. Here, they will explain, in detail, what the Admiral Group does and how they go about their business. It is important to remain attentive for this section of proceedings because later in the day you will be asked some questions on the content presented. You will then all sit round a large table and have to say something that you have found out about someone else in the room. For this reason, it is not only recommended to arrive early but crucial to do so. Admiral has an emphasis on people person skills at the assessment centre.
In this part of the day you will be split up into small groups and given a task. This can be related to the world of insurance such as how to deal with a call, or you might be given a completely different task such as: you are on a sinking boat and have to go onto a raft, what five items should you take with you. With this task, the most important thing is not the result but rather the quality of interaction with the rest of the candidates. They are looking for your ability to interact with a team as well as your ability to make yourself heard. This is a key skill in the insurance world as you may well be interacting with irate customers on a daily basis. Plan out your strategy for the group exercise with JobTestPrep.
In this part of the Admiral assessment day you will be given an activity which you will have to play out with a member of the assessing team. It may be a phone call about a claim or something else along those lines. For more information about how to create a successful role play, see the JobTestPrep website.
The next assessment is the numerical reasoning test. A numerical reasoning test measures your ability to understand information presented in a numerical format such as a table or graph, and answer questions based on that information. The questions involve making calculations on percentages or the basic maths functions (add, subtract, multiply, divide). You are given a calculator and 20 minutes to answer 20 questions. Practice is important for this test, as even if you feel you are good at math, numerical reasoning contains some different ways of using numbers, not to mention that the test is timed, requiring you to work quickly and accurately in order to achieve a good score.
The final test of the day is a written test where your knowledge of the company is tested. This is where your notes that you took earlier come in handy. This isn't a difficult test if you listened attentively. You can also brush up on your written skills with JobTestPrep’s written exercises pages.
The final assessment stage of the Admiral recruitment process is the Admiral interview. This interview is with one of the managers in the area you are applying to. However, in some cases you may be asked, on the spot, to have this interview so make sure you are prepared for it before the Admiral assessment centre. This interview is motivationally and technical based but also includes some competency questions.
Some Admiral Interview questions are listed below:
The interview is the final stage and you will want to do your best in order to get the job. Prepare examples from your past experience that can be used to answer questions like the ones above, and don’t forget to organise your answers using the STAR method. You may also want to think about your interview technique as a whole, for example your body language, how to take time to think of answers to difficult questions and more. JobTestPrep’s online interview preparation package can help with that, or you may prefer to take a mock test with JobTestPrep’s trained assessor via our Skype based interviews.
Preparing for each new test will enable you to make a good impression each time, increasing your chances of getting that job offer. If you can impress employers throughout the whole process, and you are offered a job, congratulations are in order, as according to surveys of people like you, Admiral Insurance is one of the best places to work in the UK. We hope you have found this page useful, and Good luck!