Debenhams Assessment Centre and Interview Preparation
With over 150 stores throughout the UK, Republic of Ireland and Denmark, Debenhams is one of the leading department stores around. Employing over 25,000 people in the UK alone. Debenhams Graduate Scheme attracts many young and energetic people. Find out more about the Debenhams graduate scheme 2013 application process as well as the application process for other jobs here at JobTestPrep.
The Debenhams Application FormThe first thing you need to do in the job application process is to fill in the online application form. This is a rather lengthy form where you will need to fill in numerous details about yourself. You will also be asked some competency questions. Some examples are:
- If you were a restaurant assistant, how would our customers know that you are focusing on giving them a great experience?
- What elements of customer service do you feel are very important?
- Describe an occasion or project where you have maximised selling opportunities. What was the key to your success?
- Describe an occasion when you had to be proactive to get the job done?
- Have you ever had a chance to coach someone else to achieve something? How did you do it?
There will normally be about six of these competency questions for you to answer. When answering these questions you should answer them in the STAR method. As well as this, you should bear in mind the Debenhams key ideals. They are:
- Creative and commercial solutions
- Passion for fashion and the retail business
Keep these in mind and hopefully you will be invited to the next stage of the application process - the Debenhams interview.
The Debenhams Phone Interview Questions and TipsWhen you get asked to take part in the Debenhams telephone interview you should make sure that you will be available at the time you set up. Moreover, ensure that your battery is charged for this conversation and that you will be in an area where you won’t be disturbed for the next hour at least. Although the Debenhams interview only takes about 20 minutes, they may call late. Therefore it is important to organise everything that is in your control. The questions will be mainly motivational and factual ones such as, “why do you want to work for Debenhams? Why this department?” etc. Some more example questions are listed below:
- If a customer can’t find something in the shop, what do you say to them?
- Who are our customers?
- If successful, what is your future job likely to involve?
- Who are Debenhams customers?
- Who are Debenhams competitors?
Make sure to research your coveted position as you will be asked about it. As well as this, it’s a good idea to have answers to every one of the questions listed above. Even if you haven’t been asked them yet, you may be asked them at the Debenhams assessment centre.
The Debenhams Assessment CentreIf you are successful in the previous steps of the application, you will be invited to a Debenhams assessment day in one of their offices. You will be in a group of between 8-14 people and while you are all applying for the same position, it’s very important to show your interaction skills here. There will be assessors following your every move so if you do something outstanding, even if you don’t perform as well as the others in the exercises, you may well be given the job. There are generally three different activities that you will have to do on the day. We go through them in some depth below.
The first exercise that you will be given is a kind of true or false competition. Everyone will be seated round a big table and you are then asked to write down three facts about yourself. Two of these need to be true and the third needs to be false. The rest of the group need to guess if you are telling the truth or not.
Alternatively, you may be put in pairs for a few minutes to find out about each other and find out an interesting fact about them. After this, you have to present your information to the rest of the group.
After this you are given another piece of paper and are asked to list three good and three bad things about shopping on the high street. You will then present your opinions to the rest of the group followed by a short discussion about them. It is advisable to try and show solutions for the problems that people have in shopping in such a busy area.
Following this you will be sent to the store and report back commenting on some of the good things that they are doing and some of the not so good things in your opinion. In this stage they are not trying to trick you and want you to come back with some good criticism of the store as well. Just do it in a respectful way.
Finally, you will have another interview which will be pretty much the same as the previous telephone interview. Make sure that you really know about Debenhams as well as their own brand products. Present your answers clearly and concisely and try and relax as much as possible. Debenhams have a reputation for having really nice interviewers so they will try to put you at ease as well. Good Luck in your application.
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